General Overview


This document sets out policies to protect and safeguard information provided by the users (‘You’) of (‘Website’/’Application’, collectively referred as ‘Platform’). Mohamed Nasser Al Hajery & Sons Co. Ltd. (‘we’/ ‘us’) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our Platform, you can be assured that it will only be used in accordance with this Privacy Policy.


Changes to Privacy Policy


This Privacy Policy may be subject to change from time to time. The current version of this Privacy Policy is posted online by Mohamed Nasser Al Hajery & Sons Co. Ltd. (us). You should check our Privacy Policy regularly. Your continued use of our Platform constitutes your agreement to this Privacy Policy, as amended from time to time.


Age of Consent


By using our Platform, you represent that you are above the legal age to 21 years old.


Users Rights


You, being User of the Platform, have rights to,


  • Be informed of any personal data which we may hold or process about you.


  • Request access to the personal data which we may hold or process about you.


  • Contact us to correct any inaccuracies in the data you have provided.


  • Ask us to stop using your personal data for direct marketing purposes.


  • Ask us to erase or restrict processing of your personal data.


  • In case of any concern about your data, you can contact us via phone on +965 22281661 or via email on [email protected] .




  • Our Platform has invested in and placed appropriate technical and security measures to prevent unauthorized use or access to or accidental loss of or destruction or damage to user information. When we collect data through the Platform, we collect user’s personal details on a secure server.


  • We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding.
  • We maintain physical, electronic, and procedural safeguards in connection with collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and your device.


Log Information


Every time you visit our Platform, information is sent / transferred from your browser / device to our server log files and saved. The information transferred includes:

  • Time and date or visit to our Platform,
  • Pages viewed by you,
  • IP address, URL of site that referred you to our Platform,
  • Amount of information that has been stored and the browser you have been using.




It is not mandatory or necessary to accept cookies to visit our Platform. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser / application to accept cookies so you can use the shopping basket and other checkout functions.


Data Collection


  • We may collect and process your data on our Platform to provide you with our services. This includes your name, gender, email address, delivery address, telephone number, and payment method.


  • We collect your device information including device IDs and any other personally identifiable information used to access our Platform to enhance user experience.


  • We may share your name, phone number, and address on to a third party (e.g., our logistic partner) in order to make delivery of the product(s) to you.


  • Your phone number and email address may be used for notifications regarding order status and announcements of the latest deals and campaigns (e-marketing communication). If you prefer not to receive any such marketing communications from us, you can opt out at any time.


  • We may use the information we collect to conduct customer service-related analyses, train our Customer Service agents, and to provide you with the right customer support.


  • You can access your order details as well as administer your address details by logging into your account on our Platform.





Legitimate Purpose


We may keep your information even after you have closed your account and are no longer availing our services to detect and prevent fraud, meet our legal/compliance/regulatory requirements, resolve any disputes, and enforce our privacy policies and terms and conditions.




For any competition, we use the data to notify the winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.


Third Parties and Links


Our Platform may contain links to other websites of interest. However, once you have used these links to leave our Platform, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy.


Use of Plugins


  • Our Platforms use “plugins” provided by various network sites / e-mail service providers.


  • When you visit a page of our Platform that contains a plugin, your browser establishes a direct connection to servers of concerned network site which transfers the plugin content to your browser.


  • For information on the purpose, scope of data collection, and processing by such sites as well as your rights in this respect and settings options for protecting your privacy, please visit privacy policy of such sites.




You hereby confirm that you have read and understood this Privacy Policy. By submitting data to or by using of our Platform, you voluntarily and expressly consent to collection, use, processing, and retention of your data in the manner set out in this Privacy Policy.